Complaint re. Persistent faulty telephone
<SENDER'S NAME HERE>
<SENDER'S COMPANY>
<ADDRESS>
<DATE>
<INDIVIDUAL/DEPARTMENT>
<COMPANY NAME IN FULL>
Dear <SIR/MADAM>,
Reference/Account Number:
On <date> we reported a fault on our line <telephone number(s)> to your Customer Services Department: <Describe fault>. We were informed that the problem would be solved as soon as possible and at the latest by <time & date>. This did not occur and the fault was not corrected until <date>.
Under our Customer Service Guarantee we are entitled to receive compensation for the inconvenience caused. Our business is <describe nature of business> and is reliant on an efficient telecommunications service. Our Sales service and customer support services were substantially affected by this fault.
Accordingly, we look forward to the receipt of your proposals for compensation. If we have not heard from you within the next 14 days we will then refer the matter to OFTEL.
Yours faithfully
<Name>
<Title>
biurokrat