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The
Rookie
Manager
The
Rookie
Manager
A Guide to Surviving
Your First Year
in Management
J
OSEPH
T. S
TRAUB
American Management Association
New York • Atlanta • Boston • Chicago • Kansas City • San Francisco • Washington, D.C.
Brussels • Mexico City • Tokyo • Toronto
Special discount on bulk quantities of AMACOM books are
available to corporations, professional associations, and
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AMACOM, an imprint of AMA Publications, a division of
American Management Association, 1601 Broadway,
New York, NY 10019. Tel: 212-903-8316. Fax: 212-903-8083.
This publication is designed to provide accurate and authoritative information
in regard to the subject matter covered. It is sold with the understanding that
the publisher is not engaged in rendering legal, accounting, or other profession-
al service. If legal advice or other expert assistance is required, the services of a
competent professional person should be sought.
Library of Congress Cataloguing-in-Publication Data
Straub, Joseph T.
The rookie manager : a guide to surviving your first year in management /
Joseph T. Straub.
p. cm.
Includes bibliographical references and index.
ISBN 0-8144-7060-2
1. Supervision of employees. 2. Middle managers. 3. Executive ability.
4. Management I. Title.
HF5549.12.S77 1999
99-33979
658.4—dc21
CIP
© 2000 AMACOM, an imprint of AMA Publications,
a division of American Management Association, New York.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
an imprint of AMA Publications, a division of
American Management Association, 1601 Broadway,
New York, NY 10019.
Printing number
10 9 8 7 6 5 4 3 2 1
iv
For my wife, Pat, and our daughter, Stacey,
with all my love.
Contents
Chapter 1.
Put on Your Manager’s Hat
Chapter 2.
Manage Your Time
Chapter 3.
Plan Your Day
Chapter 4.
Lead Your People
Chapter 5.
Build Your Team
Chapter 6.
Make Effective Decisions
Chapter 7.
Delegate Authority
Chapter 8.
Hiring and Orienting New People
Chapter 9.
Motivate Your People
Chapter 10.
Appraising Performance
Chapter 11.
Discipline, Grievances,
1
11
19
33
47
61
75
85
99
111
125
139
161
and Terminations
Chapter 12.
Communicating for Success
Index
vi

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