Mac Installation Guide.pdf

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Mac Installation Guide
Installation Prep………………………...1
Step-by-Step Installer Guide………..2-3
Quick Start…………………………….3-4
Additional Resources…………………..4
1. Log in as the Administrator
Installing while logged-in as a user and entering the Admin's password to authenticate the installer will
not properly install the software.
2. Check for updates
If you are installing from a product DVD, then it is important to check for a later version of your
software, as the installer located on your disc may be out of date.
Check for product updates here:
http://RedGiant.com/updates
3. Only unzip downloaded installer package on a Mac system
Unzipping the downloaded .zip package on Windows and then transferring this to a Mac system will
cause installation problems.
4. Close all programs before installing
This includes but is not limited to your host application(s).
5. Place installer on systemʼs local hard drive
To help prevent installation issues from occurring during installation, it is recommended to move your
product installer to your system's local hard drive. This applies to you if you are running the installer
from a CD, DVD, USB disk, network disk or any other external disk.
6. Only run one product installer at a time
Running more than one installer at the same time or not closing out of a previous product installer
after it is done installing will cause serial numbers to not be accepted and other installation issues.
7. Now you are ready to install, double-click product installer to open it.
The Suite product installer is located in the productʼs root directory folder; with this single Suite
installer you will be able to install any of the products from that specific product Suite.
Listed below is a description of each of the installerʼs sections.
-INTRODUCTION-
This page briefly lists the operating system requirements. To check for specific operating system
and host application requirements, please visit
http://RedGiant.com/compatibility
Click
Continue
to move on to the software License.
-LICENSE-
Read the software license agreement, to agree, click
Continue.
-REGISTRATION-
Input your
20-character
product serial number in the
Serial #
field; make sure to type in all 4 capital
letters and the 16 numbers that follow. Click
Submit
after entering each serial number.
You will notice the word
ʻTrialʼ
displayed next to the products that are going to be installed in trial
mode, trials will either time out or receive a watermark that is a red "X" or colored dots on output.
Products that will not be installed in trial mode will display your serial number.
If you do not wish to install the other products included with this installer in Trial mode, then check
the option at the bottom of the installer window to
Only install the products listed above that
have been purchased.
If you choose to install these other products in Trial, you may easily
remove products later by running the
Red Giant Uninstaller
app.
Magic Bullet Suite 11.1.0 installer shown in example.
Once you are finished registering your products, click
Continue
to select your Destination drive.
-DESTINATION SELECT-
In most cases, the hard drive that is selected by default will generally be the correct drive to install
the products on. If the wrong hard drive is selected, change it to the drive that your operating
system and host applications are installed on.
-INSTALLATION TYPE-
On the Installation Type page, check all of the host apps you would like to install the products into.
Keep in mind that each product will only install and work in the host apps that they are compatible
with. Check compatibility here:
http://RedGiant.com/compatibility
If you do not make a selection on this screen, no products will be installed.
Magic Bullet Suite 11.1.0 installer shown in example.
Once you are done making your selections, click
Continue
to move on to the Installation page.
-INSTALLATION-
Just simply click
Install
and enter your password. Now you can sit back while the installer does the
rest.
After installation is complete, close installer.
Quick Start Instructions
Please perform the instructions included below in order. Continue to the next solution only if a
previous solution does not resolve the problem.
These steps apply to you:
•
If you are experiencing issues with installing your product or have issues with the product not
working properly after installing it.
If you are having a problem with your serial number not being accepted by the product or if you
are receiving a “Wrong Version,” "unlicensed," “Invalid” or “unauthorized” serial number
message.
•
1. Repair your Disk Permissions
•
Be logged-in as Administrator.
•
Close all applications.
•
Go here: MacHD\Applications\Utilities\ and open
ʻDisk
Utilityʼ
•
Ensure that the proper hard drive is selected.
•
Click First Aid.
•
Click Repair Disk Permissions
•
Once completed, re-install your Red Giant product(s).
2. Delete Red Giant Preference (Plist) file(s)
•
Go here: MacHD/Library/Preferences
o
Not the MacHD/Users/ folder.
•
If installed, only delete Red Giant Plist file(s) for the specific product that is causing a problem.
o
Name format:
com.redgiantsoftware.[Product Name].plist
o
There will be at least one Plist file for every product and/or product suite installed.
o
Do Not remove anything besides Red Giant Plistʼs from this folder.
•
Once completed, re-install your Red Giant product(s).
3. Enter your 20-character serial number and click the
Submit
button
Product serial numbers are entered on the Installerʼs Registration page. Serial numbers are 20-
characters and all letters must be capitalized. If you are installing with a Suite Product installer (i.e.
Magic Bullet, Keying, Trapcode, Effects), ensure that you clicked the
Submit
button after entering
each product serial number.
4. Installer displays
ʻWrong
Versionʼ
message
This means that you currently have a legacy product version installed and will need to purchase an
Upgrade in order to register the latest version. If you already purchase the Upgrade, then enter the
new Upgrade serial number and click the
Submit
button. Need a legacy product installer instead?
Visit:
http://www.redgiantsoftware.com/downloads/legacy-versions/
If you are still experiencing an issue, move on to step #5.
5. Please refer to the following URL for additional instructions to perform:
http://redgiantsoftware.com/company/contact-us/support/faq/177
Additional Product Resources & Support
Ø
Looking for some Free training? Visit:
http://RedGiant.com/videos
o
o
o
Red Giant TV
- Offers full length, real world, project-based episodes
Quick Tips
- Watch short, useful tips on how to help you work faster and more creatively
Getting Started
- Download getting started guides for all of our products from industry
leaders such as Stu Maschwitz, Harry Frank and Simon Walker, just to name a few
Ø
Red Giant People, a place to browse, share and buy visual effects presets:
http://people.redgiantsoftware.com
Ø
Search for your specific question on our Product Support page here:
http://RedGiant.com/support
Date Modified: 2011-11-21

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