DVBViewer_FAQ_en.pdf

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FAQ DVBViewer

Frequently Asked Questions (FAQ) for DVBViewer

Question 1: DVBViewer does not start. An error message conceirning

the tuner status appears.

This problem could have several reasons:

a) First you have to check if the cable and the satellite dish/antenna is correctly

installed. Then look if driver and software for data and TV reception are correctly

installed.

b) The Tuner of the PCI card generally becomes warm (50-60° C). So don’t place

your card beneath other sources of heat (graphiccard).

c) You have chosen a crypted channel. In general you can’t decrypt Pay-TV in fact

of not having a CI support.

d) Only for satellite user: If you have installed a DiSEqC - Switch, you should

configure this in the settings of the individual satellites.

e) Only for satellite user: Unfortunately some channels (mostly digital channels)

change their position on satellites from time to time. So check if your TV list is still

up-to-date.

f) Only for satellite user: If this error only occurs for the channels Pro7, N24, Sat1

and Kabel1, look at question 2.

Question 2: I have problems receiving TV for the channels Pro7, N24,

Sat1 and Kabel1.

This problem is caused by DECT telephone systems. The TV channels are on the

transponder with the frequency 12480 MHz. If you subtract from this value the LOF

(10600 MHz), you will get the frequency of 1880 MHz. This is the frequency of the

DECT telephone system. A solution for this problem is to switch off the telephone

system or to move the basic station of the telephone system to another place.

Question 3: I can hear sound, but I can’t see a picture

This problem is caused by the Overlaymixer. Some old graphiccards don’t support

this modus of displaying a moving picture. Or the resolution of the display is too

high to use this technique. A solution for this problem is to deactivate the Overlay

mode. Enter Options

Enhanced. Set the setting in Render Output to unchanged.

FAQ DVBViewer

Question 4: Some channels sound dull, others sound high-pitched

(like Mickey Mouse).

Some channels change their sound from mono to stereo during running program.

Choose the program again in the list or restart DVBViewer.

Question 5: I can’t play recorded movies on my DVD player.

The reason for this problem is caused in the difference between DVB and

DVD/SVCD. Both formats are MPEG2 data, but they are different. The Bitrate of a

Super Video CD (SVCD) is fix between 1200 and 1800bps. The DVB format can play

videos up to 15Mbit. Most DVD Player do not support the DVB format. But there

exists some tools (for example TMPEG-Encoder) with which you can convert the

DVB signal to a for a DVD player useable MPEG2 format.

Question 6: When I try to play videos with DVBViewer, I got a

message that the video can not be rendered.

In general DirectX uses the „MPEG2 Splitter“ for filter to divide the MPEG stream in

audio and video packets. Unfortunately the filter is overloaded and can not divide

the complete stream (look on question 3.). A solution for this problem is to install

the "Elecard MPEG Demultiplexer"-Filter. This filter is part of the Xmuxer packet

and can be downloaded from http://www.elecard.com/ftp/pub/Xmuxer/Xmuxer.zip.

Question 7: Recorded movies are bucking and are running asynchron

This is also a problem of the "MPEG2 Splitter"-Filter. Especially for Italian channels

on Hotbird satellite who are broadcasted for reasons of economy as cable signal

and not as satellite signal. A solution for this problem is also the Elecard Filter (look

on question 6).

Question 8: Timeshift cannot be activated

Timeshift only runs with the full version of DVBViewer

You can find more about it on www.dvbviewer.com

Question 9: AC3 does not work

AC3 only runs with the full version of DVBViewer

You can find more about it on www.dvbviewer.com

FAQ DVBViewer

Question 10: I started a scan for channels and the program seemed

to be crashed

This is normal. Some transponder (mainly not on Astra satellites) send their PAT

tables with delay and cause latency.

Question 11: How can I split large videos in several small SVCD’s?

There exists a manual in german language on the DVBViewer forum

http://www.dvbviewer.com/forum/index.php?act=ST&f=10&t=393&s=548b19f678

13d0ef3ebba7ce722cabf0

There you also can find links to further help

Question 12: Why can’t I record videos directly as DivX ?

The reception of signals over satellite and the converting to TV picture is very

complex. Actually a standard computer isn’t able to decode the MPEG stream and

to convert it to other formats.

Question 13: What’s with the DVBViewer from TechniSat? Is it a

correct offer?

The software is a correct offer. It offers all functions of a modern digital Video

Casette Recorder and more. The fullversion of DVBViewer offers some further

functions (look on question 8 and 9). Information about it you will find under

www.dvbviewer.com.

Question 14: The error message "Cannot find B2C2 Filter " appears

It’s necessary to install the driver and standard data software (Server4PC and

Setup4PC) for the DVB card before you install DVBViewer. You will find this

software on the installationCD or you can download it from

www.technisat.de

www.technisat.com.

Only for satellite user: You have to configure DiSEqC settings of your satellite

reception equipment

Question 15: Does there exist a manual for DVBViewer?

There is a German manual in the program folder of DVBViewer. You also can

download this manual from

http://www.tu-Ilmenau.de/~hackbart/download/dvbviewer.chm.

This manual contains functions that are not part of DVBViewer TechniSat Edition.

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