Brown David - The Art And Science Of Dealing With Difficult People.pdf

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The Art and Science of
Dealing with
Difficult People
About the author
David Brown, MCIPD, studied
mechanical engineering at
Loughborough University and
secured a diploma in Management
Studies from the University of
Aston. For the last 20 years he has
been a consultant and coach
specializing in improving business
performance.
Author’s note
David has a diploma in Neuro
Linguistic Programming (NLP),
which offers an insight into
behaviours and relationship
building. For more information visit
www.scott-brown.co.uk. David
wishes to acknowledge the
considerable contribution made by
his associate, Norman Leet, in the
writing of this book.
The Art and Science of
Dealing with
Difficult People
David Brown, MCIPD
Skyhorse Publishing
Copyright © 2011 by David Brown
All Rights Reserved. No part of this book may be reproduced in any
manner without the express written consent of the publisher, except in
the case of brief excerpts in critical reviews or articles. All inquiries should
be addressed to Skyhorse Publishing, 307 West 36th Street, 11th Floor,
New York, NY 10018.
Skyhorse Publishing books may be purchased in bulk at special discounts for
sales promotion, corporate gifts, fund-raising, or educational purposes.
Special editions can also be created to specifications. For details, contact the
Special Sales Department, Skyhorse Publishing, 307 West 36th Street, 11th
Floor, New York, NY 10018 or info@skyhorsepublishing.com.
Skyhorse® and Skyhorse Publishing® are registered trademarks of Skyhorse
Publishing, Inc.®, a Delaware corporation.
www.skyhorsepublishing.com
10 9 8 7 6 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data is available
on file.
ISBN: 978-1-61608-363-2
Printed in the United States of America

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