McGraw-Hill - Computer Telephony Demystified(1).pdf

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Computer Telephony Demystified - Putting CTI, Media
Services, and IP Telephony to Work
by Bayer, Michael.
New York McGraw-Hill Professional, 2000.
Subjects: Internet telephony.;
TCP/IP (Computer network protocol);
Telephone systems.;
Mobile communication systems.;
ISBN: 0071359877
Computer Telephony Demystified
Contents
Acknowledgments
Introduction
Chapter 1 What Is Computer Telephony?
Chapter 2 CT Solutions and Benefits
Chapter 3 Telephony Concepts
Chapter 4 Telephony Devices
Chapter 5 Call Processing Features and Services
Chapter 6 CTI Concepts
Chapter 7 Media Services Concepts
Chapter 8 Switching Fabric Implementation
Chapter 9 Administration
Chapter 10 Telephony Equipment and Services
Chapter 11 CT System Configurations
Chapter 12 CT Software Components
Chapter 13 CT Solution Examples
Bibliography
Index
About the Author
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Computer Telephony Demystified

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