Frequently Asked Questions
01. The screen would be vibrating while recording program through PC TV or WinDVR software. 2
02. No sound release while record playing back: 3
03 The reference step of upgrading picture quality 3
04. Error message appear “initial h/w fail” while opening the application: 4
05. After setting up the application, no picture appear after the first channel scanning 4
06. The application is in blue picture while opening 4
07. The remote control has no function 4
08. How to shut down by remote control? 5
09. The voice burst out while recording play back: 5
10. The TV picture is in black while recording: 5
11. The TV capture card could not be installed correctly and the message "unknow device" would come out in the Windows: 5
12. What the actual step to install with USB TV BOX? 5
13. Why the system shut down while using application to record the program 5
14. What operation system would be supported by Mpeg TV series? 5
15. The file size limitation of single file: 5
16. WinDVR Fail to Scan TV channels 5
17. Why there will be would popup the error message “Initial H/W Fail” after install the application? 10
01. The screen would be vibrating while recording program through PC TV or WinDVR software.
1. Please turn on the DMA mode from system and HDD.
1.1 Please enter control panel, then enter device manager
1.2 Select disk device (same as picture left)
1.3 Please select the DMA after enter the default of disk device (same as picture right)
1.4 Reset up the computer
1.1 Please enter the device manager of the control panel
1.2 Please enter the device manager, then select the Direct memory access controller
1.3.Select Settings, Reserve DMA buffer, to 64 Kbytes reserved
1.4. Reset up the computer.
2. Please update to VIA 4 in 1 service pack for VIA chipset main board.
3. Please update Microsoft DirectX Driver
02. No sound release while record playing back:
1.1 Please be sure the Line out has been connected with Line in of the sound card
1.2 Please check if the Line-in of the Record Property of volume control has been enable.
1.3 If it is unable record the sound, please use the MIC-IN of the sound card
03 The reference step of upgrading picture quality
1.1 Please update Microsoft DirectX Driver.
1.2 Please update the VGA Card Driver
1.3 Please update the Driver of your main board (Ex: VIA chipset, or Intel chipset driver and utilities.)
※DirectX download:
http://www.microsoft.com/directx/
※VIA Chipset download:
http://www.via.com.tw/jsp/en/dr/driver.jsp
※Intel Chipset download:
http://support.intel.com/support/chipsets/driver.htm
Including driver and Utility
04. Error message appear “initial h/w fail” while opening the application:
1.1That is because of the reopening of the application. Please shut down the computer normally, and then execute the application after restart the computer.
1.2 The system did not detect the USB device or the USB device did not put in correctly. Please re-put USB device or restart the computer.
1.3The old driver has the compatible problem with the new driver please clean the old driver completely.
1.4 Please refer to the “The reference step of upgrading picture quality”
05. After setting up the application, no picture appear after the first channel scanning
Please check if the TV system is correct while selecting.
1.Reset PC-TV FM Application
2.Execute PC-TV FM once and then select the nation
06. The application is in blue picture while opening
1.1 Please be sure that the driver of VGA card is correct or please update the driver of VGA card to the latest version.
1.1 Please update DirectX Driver.
07. The remote control has no function
Please check your sensor is connected with right location and the power of the battery in the remote control.
08. How to shut down by remote control?
Step 1. Press the “ Power” key on the remoter to quit the PC-TV application.
Step 2. Press the “Reset” key and there will comes out the “Shut Down Message” dialog box showing the message as below Press “Power “ to shut down your computer or any other key to cancel’
Step 3. Press the “ Power” key again to shut down your PC power
09. The voice burst out while recording play back:
1.1 Please install DirectX 8.0 or higher
1.2 Please update sound card driver
10. The TV picture is in black while recording:
1.1 Please be sure the VGA card supporting Overlay or update the driver of VGA card
1.2 Please update DirectX driver
11. The TV capture card could not be installed correctly and the message "unknow device" would come out in the Windows:
Please check if the TV capture card is put in the PCI slot correctly or try another one PCI slot.
12. What the actual step to install with USB TV BOX?
Please install USB TV Box Application, and the system would ask to restart the computer. After entering windows, please input the USB device on the USB port. The USB TV BOX device will be automatically detected by the computer
13. Why the system shut down while using application to record the program
Please check if your system is under suspend mode or not. It is impossible to over 4GB if the file be record under FAT32
14. What operation system would be supported by Mpeg TV series?
MS WINDOWS98SE/ME/Win2000
15. The file size limitation of single file:
1.1 Windows 98 FAT16: 2GB
1.2 Windows 98 FAT32: 4GB
1.3 Windows 2000 NTFS: No limitation
16. WinDVR Fail to Scan TV channels
Sometimes Windows can’t get the correct 731X TV card driver that causes the WinDVR fail to scan the TV programs. Please follow the next step to update the correct driver, “Philps WDM TVTuner”.
Step1. Click on the “Sound, video and game controllers” in the “Device Manager”
Step2. You can see the driver TVFM WDM TVTuner (SAA713X) or others .
Please click on the right key of your mouse and select the “Update Driver”.
Step3. Then you can see the Hardware Update Wizard.
Please select the “install from a list or specific location (Advanced)”.
Step4. Choose the “Don’t search I will choose the driver to install”.
Step5. Choose the “Have Disk”.
Step6. Please enter the path of the 713X driver in the installation CD-Rom:
X:¥ PCITV_713X¥Driver
Step7. Please select the “Philips WDM TVTuner” and click the next.
Step8. The Hardware Installation will ask you if you want to install it and you choose “continue anyway”.
Step9. Finally, the Hardware Installation will help you update the correct driver.
Please click on the “Finish” to end the Hardware Update Wizard.
17. Why there will be would popup the error message “Initial H/W Fail” after install the application?
That means your driver didn’t install well.
Please follow the steps below to update your driver for the USB TV BOX.
Step1.When you install the application, the windows will ask you to restart your computer. After restart the windows you will the message box, please select continue anyway until the application has been installed.
Step 2. Please connect the USB TV BOX to the USB port of your PC.
Step 3. Please get into the Device Management then click the right key of the mouse on the Intel PC Camera pro. Select the properties you will see the Driver like the picture below. Click on the “Update Driver” to change the driver.
4. (1) When you see the update wizard, please select the install from a list or specific location (Advance).
(2)Then select the Don't search, I will choose the driver to install.
(3)Entering the Hardware Update Wizard, select the Have Disk.
(4)Then type the c:\windows\setup5a.
5. (1) Please select the Spca506A,SPCA506A USB Camera and click the next.
(2) Click to continue anyway when you see the message box.
(3) When you see the message the message: Completing Hardware Update Wizard that means the driver has been update.
6.Execute the USBTV application to watch the TV.
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